Harmonie Mutuelle is looking at the customer journey, which is essential for recruitment and loyalty, particularly online to draw up a health quote
Harmonie Mutuelle is looking at the customer journey, which is essential for recruitment and loyalty, particularly online to draw up a health quote
Assess the performance of the current quotation and a new model, with a target group of prospects, and identify the best performing route
Individual interviews co-led by a qualitative expert and an ergonomist, with an observation phase beforehand, based on an assignment given to the participant.
Redefined design ( path steps, zoning, page content), clearly identified execution paths and thinking about brand/offer communication
Actualiser et mettre en perspective votre
vision client
Identifier les opportunités
et vous donner les clés
de votre succès
Enrichir les offres et apporter une vision de la stratégie d’innovation
