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Identifying the “best practices” of customer experience in B2B, and evaluate the UGAP customer experience

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="left" css_animation=""][vc_column][vc_single_image image="27939" img_size="large" alignment="center" qode_css_animation=""][vc_empty_space][/vc_column][/vc_row][vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="center" css_animation=""][vc_column width="1/4"][icons icon_pack="font_elegant" fe_icon="icon_compass" custom_size="32" type="circle" icon_animation="q_icon_animation" target="_self" icon_color="#dd9933" border_color="#dd9933" background_color="#ffffff"][vc_empty_space][vc_column_text] The Context To help UGAP (a generalist procurement hub for the public sector) to optimize customer experience 2.5.0.0 2.5.0.0 [/vc_column_text][/vc_column][vc_column width="1/4"][icons icon_pack="font_elegant" fe_icon="icon_cone" custom_size="32" type="circle"...

Testing a pilot point-of-sale

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="left" css_animation=""][vc_column][vc_single_image image="27936" img_size="large" alignment="center" qode_css_animation=""][vc_empty_space][/vc_column][/vc_row][vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="center" css_animation=""][vc_column width="1/4"][icons icon_pack="font_elegant" fe_icon="icon_compass" custom_size="32" type="circle" icon_animation="q_icon_animation" target="_self" icon_color="#dd9933" border_color="#dd9933" background_color="#ffffff"][vc_empty_space][vc_column_text] The Context To evaluate a new merchandising concept mixing shoes & clothes, which improves the shopping experience without damaging the affordable price...

Ensuring good customer relations when there is no physical touchpoint

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="left" css_animation=""][vc_column][vc_single_image image="23770" img_size="large" alignment="center" qode_css_animation=""][vc_empty_space][/vc_column][/vc_row][vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" text_align="center" css_animation=""][vc_column width="1/4"][icons icon_pack="font_elegant" fe_icon="icon_compass" custom_size="32" type="circle" icon_animation="q_icon_animation" target="_self" icon_color="#dd9933" border_color="#dd9933" background_color="#ffffff"][vc_empty_space][vc_column_text] The Context A mutual pension insurance scheme, with no branches or physical touchpoints [/vc_column_text][/vc_column][vc_column width="1/4"][icons icon_pack="font_elegant" fe_icon="icon_cone" custom_size="32" type="circle" icon_animation="q_icon_animation" target="_self" icon_color="#dd9933" border_color="#dd9933"...