A mutual specialising in pensions, with no shop or physical contact points.
A mutual specialising in pensions, with no shop or physical contact points.
Ensuring consistent quality at all points of contact (e-mail, post, telephone)
2-phase survey of members on the quality of contact points since 2008.
This stability is underpinned by continued high levels of member satisfaction and an internal bonus system.
Enhance offerings and provide insight into innovation strategy
