ENSURING GOOD CUSTOMER RELATIONS WITHOUT A PHYSICAL MEETING POINT

Référence 
Corem

The Challenge

To guarantee the homogeneity of the quality of the contact points by e-mail, post and telephone

Methodology

Two-phase barometer of members on the quality of contact points since 2008.

Outputs

Continued good member satisfaction and an internal bonus system associated with this stability.

Our other projects

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Update and put into perspective your 
customer vision
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Identifying opportunities 

and giving you the keys 

of your success

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Enrich offerings and provide insight into innovation strategy

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Aligning your brand 

with today's 

trends