Reinventing your customer relations through your interactive voice server (IVS)

Référence

Engie

Engie is looking to reinvent its customer relations through its interactive voice server.

The Challenge

Providing the fluidity and empathy needed to communicate via a voice server.

Methodology

Individual role-play interviews with customers and prospects specially selected for the variety of their needs.

Outputs

Redesigning the architecture and messages.

Our other projects

Understanding GenZ routines and perceptions in France and the UK

Gain deeper insights into a target audience to identify the key criteria for a successful customer journey

What insights can help teachers engage students?

Nexity, connecting to its market and building its strategy on listening to customers

consolidate your customer and market knowledge

Update and put into perspective your
customer vision

DEVELOP your growth
drivers

Identifying opportunities
and giving you the keys
of your success

ENHANCE your innovation PRODUCTS & SERVICES

Enhance offerings and provide insight into innovation strategy

STRENGTHEN YOUR BRAND'S RELEVANCE

Aligning your brand
with today's
trends

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