Reinventing your customer relations through your interactive voice server (IVS)

Référence

Engie

Engie is looking to reinvent its customer relations through its interactive voice server.

The Challenge

Providing the fluidity and empathy needed to communicate via a voice server.

Methodology

Individual role-play interviews with customers and prospects specially selected for the variety of their needs.

Outputs

Redesigning the architecture and messages.

Our other projects

RELAUNCHING A THIRD-PARTY PAYMENT SOLUTION

What insights can help teachers engage students?

Identify best practices in B2B customer experience and evaluate those of UGAP - UGAP - Adwise Research

Identify best practices in B2B customer experience and evaluate UGAP's experience

s'ensure good customer relations without a physical meeting point - Corem - Adwise Research

ENSURING GOOD CUSTOMER RELATIONS WITHOUT A PHYSICAL MEETING POINT

consolidate your customer and market knowledge

Update and put into perspective your
customer vision

DEVELOP your growth
relays

Identifying opportunities

and giving you the keys

of your success

ENRICH your innovation PRODUCTS & SERVICES

Enrich offerings and provide insight into innovation strategy

STRENGTHEN YOUR BRAND'S RELEVANCE

Aligning your brand

with today's

trends

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